Customer Experience · Service Design · Program Leadership
I'm Corrin — a CX & program leader with 20 years transforming complex behavior signals into breakthrough service models, redesigned journeys, and high-visibility programs that drive revenue. Curiosity is my default setting and creative problem-solving is how I move through the world — it all starts with a single question: why?
Open to new opportunities & partnerships
About
I work at the intersection of customer behavior, service design, program execution, and operational reality.
My north star is simple: insight has to survive contact with the everyday.
That belief shapes everything — structured discovery, journey mapping, rapid prototyping, and the experience standards that scale a great moment into a repeatable one.
Most recently I've served as a Senior Experience & Program Lead on the Core Experience Team at Chick-fil-A, where I've led work that surfaced 12+ critical pain points, accelerated decision-making cycles by 35%, and reduced vendor cost overruns by ~20%. Previous experience: Stratfield Consulting, Ogilvy / Geometry Global, and co-founder of Event Futurist.
*Work history prior to 2013 available upon request.
Selected work
Recent engagements across enterprise CX, service design, and program leadership. Additional examples available on request.
Led the cross-functional program to redesign and relaunch Mobile Dine-In, driving a $60M increase in channel revenue through a service model rebuilt around real guest behavior and needs.
Designed proprietary mixed-method research to create the enterprise-wide Intuitive Customer Experience standard to help guide restaurant and service design decisions company-wide.
Directed a multi-year, multi-vendor program for Digital Menu Boards — vendor selection, contracts, lifecycle modernization, and a program playbook updated annually.
Translated qualitative and quantitative findings into experience improvements for national accounts — guiding strategy, creative, and cross-agency execution end to end.
Expertise
Past Brands
A roster spanning automotive, sports, technology, hospitality, and nonprofit — across two decades of experience work.
Awards & Certifications
2014
Nokia Holiday Realness Campaign
2019
Coursera
2020
Coursera
2022
Simon Sinek's Leadership Course
2024
Mobile Dine-In (Program Lead)
2026
Coursera
Resume
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